Quality health services planning and action

This guide explains the key actions required to improve the quality of health services at the national, district and facility levels. It recognizes that the path varies for each country – stimulating the reader to determine the most appropriate action for their context. This guide sits alongside the WHO Quality Toolkit which provides more details on a range of tools that can support the actions outlined in the planning guide.

Who is this guide for?
Personnel working at all levels of the health system (national, district and facility) who have a role in planning for quality health services.

This online toolkit supports the identification and use of WHO tools and other resources most applicable to your work in improving health service quality, building on the actions outlined in the Quality health services: a planning guide. The Toolkit is updated periodically to ensure relevant new WHO tools and resources are included.

Who is this toolkit for?
Those implementing actions to improve the quality of health services from the national, sub-national, facility and community levels.