The tools in this Toolkit vary widely in scope and focus and may not be immediately ready for practical application in all settings. Most tools will require some form of preparation or adaptation before they can be effectively applied in each context. The approach required for preparation and adaptation will vary according to the type of tool, users and respective contexts in which they are applied. Considerations around adaptation may be outlined within the tool itself, and there are several adaptation frameworks and guides for different types of material in the published literature. Below we summarize some key points and questions that may be useful for users to consider when planning to use any tool to improve quality of care. Tool application is an iterative process and will likely require more than one round of refinement and improvement in practice. This will require a level of monitoring and review to assess the tool’s effect and impact, which in turn informs any necessary adjustments in practice.
The adaptation of tools to local contexts requires consideration of many factors, such as the acceptability of the methods and approach in the context of local customs and culture; the language in which the tool must be made available; alignment with structures, systems and terminology in use; accountability mechanisms; issues related to funding/cost; and the feasible scope and scale of its use in the face of competing local needs. Health systems face constant and new challenges, whether triggered by new diseases/infections, environmental disasters, sociopolitical strife, or other challenges that can strain the quality of health services. It is important to consider the utility of a specific tool in this new/challenging environment, which may require changes in the scope of the tool, engagement of stakeholders, and even processes for implementing the tool. Tools chosen for implementation may require some modification or adaptation for the specific improvement needs you may encounter, including modification of the scope or technical content to reflect proximal/local quality improvement processes, the disease burden or existing guidelines.
Consider translation of material to meet local needs – may also require re-messaging to be acceptable to the local context.
Keep in mind that tools may have shown promise and success in one setting, however their success in differing settings may vary. It is important to assess and document adaptations necessary to meet the needs in your specific context.
This may require engagement of key leaders at the specific level where the tool is to be implemented. Gaining buy-in will generally facilitate engagement, can unblock resources, and may result in the overall success of implementation.
Using a tool should be responsive to those who benefit from its implementation and use – this could be the health care workers; patients, families and communities; as well as regulatory agencies, policy makers or others in the health sector.
This may require detailed review of guidelines already in use or liaison with local quality improvement teams to understand where the tool will fit within broader improvement processes.
Tools developed for a specific technical or disease area may still be of use in related are as with adaptation, if no other more specific tools are available. For example, a tool supporting situational analysis for one disease area might provide a useful starting point for certain questions to then be refined to gather more relevant information on a related clinical topic.
Ahead of implementation, there will also be a need to consider both the practical requirements for successful use of the tool (e.g. human, financial or other resources; training of tool users) as well as extrinsic factors that may influence its implementation. These include stakeholder engagement, political will, social advocacy, which often helps set the environment which will either catalyse or impede improvement efforts when implementing a specific approach, method, or tool.
Consider relevant stakeholders influenced by the tool, including potential beneficiaries of the intended action/intervention.
It is important to consider proper timing for engaging various stakeholders. Not everyone may need to be engaged at the same time, and the manner of engagement may be different for various stakeholders.
Those involved should be knowledgeable about the elements needed to apply the tool or intervention, or you may need to arrange training (capacity building).
If you have staff who have the knowledge and competency to implement the tool/intervention, consider if they have the time and ability to actually do it.
It may be necessary to bring in external experts to help support implementation of a given tool or initiative, maintaining full connectivity with the internal team.
It is important to understand what would be required to implement the tool, including personnel and capacity, necessary facility/equipment, supplies, medicines, etc., and the means to support any additional costs or adjusting workloads, as necessary.
Analyze what is needed, what exists to meet that need, and what additional resources you require to cover that need.
It may be helpful to read and familiarize yourself with some of the background documents for some of the tools.