Within this Toolkit, “community” is defined as “a specific group of people who share a common culture, values and norms, identity, interest, action, place, practice, or circumstance, and are arranged in social connection according to relationships which have developed over a period of time and may be modified in the future”. As a consequence of COVID-19 restrictions more and more communities are now being formed and developed through social media and virtual platforms. Communities can be:
In reality, communities are usually a combination of the above and it is important to recognize who initiates community-building and why, and what the shared purpose or goal is. Please refer to the Community engagement framework for quality, people-centred and resilient health services for further information on community engagement.
This section of the Toolkit contains further information and links to tools that support the following functions at the community level:
Improvement interventions
Measurement and evaluation
Engagement
Remember
It is also imperative to incorporate engagement approaches into all levels of the health system, as appropriate, particularly at the facility level, through community-based efforts.