Introduction to
WHO Quality Health Services Toolkit
The WHO Quality Toolkit is a curated set of practical tools and resources to support improvement in the quality of health services. It provides a structured, systems-based approach for you to identify the materials that are most applicable to your specific context and needs.
The Toolkit incorporates key WHO-published tools and other materials related to quality of health services. It is updated periodically to reflect new and emerging information relevant to improving quality of health services, including WHO technical products currently under development.
The Quality Toolkit is a companion product to the WHO technical document Quality Health Services: A Planning Guide which outlines actions required at the national, district and facility levels to enhance quality of health services.
How to use the Toolkit
The Toolkit is designed to be used by anyone working on quality improvement efforts, from those with limited experience to experts in quality of care.
Types of tools included in Toolkit
The Toolkit provides a broad range of tools that help support your work across different key functions for supporting quality, and the cross-cutting health system levels you work in.
Adapting and implementing tools
Most tools included in this toolkit will require some form of preparation or adaptation before they can be effectively applied in any given context.