Acknowledgements

 

 

The Quality Toolkit was produced under the overall technical supervision of Shams Syed, in the Integrated Health Services Department, within the Universal Health Coverage and Life Course Division at World Health Organization (WHO) headquarters. Overall coordination of document development was provided by Ruben Frescas. The principal writing team consisted of Sepideh Bagheri Nejad, Ruben Frescas, Nana Mensah Abrampah, Matthew Neilson, Julie Storr and Shams Syed.


Technical design and review of the document was provided by a dedicated sub-group of the WHO Quality Taskforce, an entity spanning 20 teams at WHO that facilitates collaboration, coordination and knowledge - sharing of technical activities on quality of care. Sub-group participants include Onyema Ajuebor, Wole Ameyan, Melissa Bingham, Neerja Chowdhary, Meredith Fendt-Newlin, Bruce Gordon, Vijay Kannan, Maggie Montgomery, Anayda Gerarda Portela, Teri Reynolds, Paul Rogers and Özge Tuncalp Mingard. We gratefully acknowledge technical contributions to the Quality Toolkit from WHO staff spanning a range of technical teams: Moazzam Ali, Benedetta Allegranzi, Wole Ameyan, Shannon Barkley, Marie-Charlotte Bouësseau, Rose Buhain, Bernadette Cappello, Neerja Chowdhary, Michelle Funk, Francine Ganter-Restrepo, Nikhil Gupta, Dirk Horemans, Mai Inada, Ernesto Jaramillo, Vijay Kannan, Rüdiger Krech, Camila Lajolo, Qin Liu, Blerta Maliqi, Lisa Menning, Maggie Montgomery, Clarice Pinto, Anna Ray, Paul Rogers, Julia Samuelson, Erin Shutes, Özge Tunçalp, Anthony Twyman and Evgeny Zheleznyakov.


While the Quality Toolkit is intended to serve all programmatic needs, it has been developed to build on the WHO publication Quality Health Services: a planning guide , which supports countries engaged in developing a systematic approach to improving the quality of health services. We duly acknowledge the writing team for that publication, which comprised Sepideh Bagheri Nejad, Blerta Maliqi, Nana Mensah Abrampah, Zainab Naimy, Matthew Neilson, Julie Storr and Shams Syed.


The Quality Toolkit benefited from a review by a number of WHO regional office advisers on quality health services, including Nino Dal Dayanghirang (WHO Regional Office for Africa), Masahiro Zakoji (WHO Regional Office for South - East Asia), Alaka Singh (WHO Regional Office for South - East Asia), Mondher Letaief (WHO Regional Office for the Eastern Mediterranean), Jonas Gonseth - Garcia (WHO Regional Office for the Americas/Pan American Health Organization [PAHO]), Evgeny Zheleznyakov (WHO Regional Office for Europe) and Mai Inada (WHO Regional Office for the Western Pacific).



Valuable inputs in the form of review and suggestions were provided by individuals across multiple countries: Bruce Agins, Emmanuel Aiyenigba, Mwana Ali, Louis Ako-Egbe, Samsiah Awang, Apollo Basenero, Mwemezi Kaino, Ernest Kasiedu, Andrew Likaka, Lydia Okutoyi, Ian Spillman and Sonali Vaid.

 

 

Technical editing and content design was conducted by Inis Communication.

 

 

The Quality Toolkit was supported through several discrete funding streams. It received support from the UHC Partnership, which is funded by the European Union, Luxembourg, France, Ireland, Japan, the United Kingdom of Great Britain and Northern Ireland, Belgium and WHO. In addition, the technical work required to develop the Quality Toolkit was supported through project - specific funding from Canada, Japan and Norway, for which WHO is grateful.

 

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Photo credits
  • Fundamentals of quality -
  • Actions on quality of health services - WHO / G. Lymperopoulos
  • COVID - 19 and other public health emergencies - WHO / Lindsay Mackenzie
  • What should I consider? - WHO / Asad Zaidi
  • How to address quality of health services - WHO / Ilyas Ahmed
  • Community engagement for quality - WHO / Blink Media - Bart Verweij
  • Further learning and knowledge management - WHO / Booming - Carlos Cesar
  • Quality considerations at the national level - WHO / Asad Zaidi
  • Quality considerations at the regional level - WHO / Ploy Phutpheng
  • Quality considerations at the facility level - WHO / NOOR / Sebastian Liste
  • Quality considerations at the community level - WHO / Conor Ashleigh