Types of tools included in the Toolkit

The Quality Toolkit provides a broad range of tools that will help support your work, regardless of the health system level you work at, to execute tasks and functions aimed at improving the quality of health services. The tools are grouped according to their relevance to different health system levels and to specific key functions.

Three cross-cutting functions are relevant at all health system levels: measurement and evaluation; improvement interventions; and engagement. These three functions acknowledge the key role of measuring and evaluating efforts throughout the health system to inform the application of improvement interventions and the need for continuous improvement and impact, and the engagement of key relevant stakeholders, including communities.

Drawing on a variety of WHO publications, the Toolkit also presents a brief narrative on how different parts of the health system work together to support the delivery of quality of health services, and how relevant tools can be selected and used to support such efforts.