New to health system quality thinking?
The WHO Quality Toolkit is relevant to key health actors from the national, sub-national and local levels, including communities. It is useful for those who are focused on advancing quality health service delivery across the continuum of planning, assurance/control and improvement.
The Toolkit is organized primarily around health system levels to help you most easily find the tools applicable to your specific work setting. But regardless of the level that you are working in, having familiarity with the various levels would be advised to best appreciate how different factors may influence the success of applying a given tool.
If you are new to working on quality of care, it is recommended you read through this section of the Toolkit site to understand the various factors that influence quality within the health system. It will also be helpful to read the WHO Quality health services: a planning guide.
Considerations for applying the content of the Toolkit:
As a first step, it is important for users to have a basic understanding of quality of care through a health systems approach – how tasks, interventions and actions impact the health system – when using the tools contained in the Toolkit.
