Enables services to address the quality and human rights gaps identified as part of the QualityRights assessment process.

The QualityRights module on transforming services and promoting human rights enables services to address the quality and human rights gaps identified as part of the QualityRights assessment process. Some of the issues addressed in this ‘transformation’ tool include: changing the service culture and the power dynamics; defining a shared vision for the service, and; working on the specific priorities and actions for change identified as part of the assessment. This module, used in conjunction with the WHO QualityRights assessment toolkit, provides a comprehensive approach to improved service delivery in line with a person-centred, recovery and human rights-based approach. The module comprises a course guide as well as an accompanying PowerPoint presentation.

This module contains two interrelated sections: Part 1: Service culture, vision and leadership provides guidance to develop a shared vision and values for service delivery and address negative service cultures and power dynamics between staff and people using the services. Part 2: Developing and implementing a transformation/improvement plan for service change helps people to understand the quality and human rights gaps within their service highlighted through the WHO QualityRights toolkit assessment. It then takes participants through a process of identifying priorities and actions for change in order to develop a comprehensive and concrete improvement and transformation plan.